Shipping and Returns

1. How much does shipping cost and how long does it take?
Shipping is FREE on all US orders!

Delivery depends on your location and which product(s) you purchase, but we ask to allow 5-10 business days. (We work hard to speed up our shipping times, and often your package will arrive sooner than the estimated delivery time.)

2. How does the 90-day return policy work? 

On the off chance, that you don't like it or you would like to exchange your order, please email our support team and they will be able to provide you with all the instructions you need to complete your return.

3. Can I cancel or change my order? 
Sure, as long as our fulfilment team hasn't already shipped your order. If they have please allow for the product to be delivered and leave it unopened so we can provide you with a return shipping label.

4. What if I put the wrong shipping address? 
If the order has not been shipped yet email us right away with "URGENT order edit" in the subject line. Our support team will make any adjustments, if your order has already been shipped, we will work with you and the courier to have it redirected where possible.
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5. How do I exchange or return my product? 
Email us at raico@trainmypaws.com and we will organize a return shipping label for you.
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6. My package went missing. What should I do? 
Email us at raico@ trainmypaws.com and we will look into it for you.
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7. Returns and Refunds

Returns can be made on all items with original tags up to 90 days from the date your package was delivered. 

We are very sorry that the product did not work for you. We proudly offer a 90-day furry friend guarantee, which is a money-back guarantee of the purchase price of the item. Please email our support team at raico@trainmypaws.com for assistance with your return.

If your item arrives damaged or defective, please contact our support team at raico@trainmypaws.com, and be sure to include a photo for quality assurance purposes. If possible, we will ship out a replacement. If a replacement is not available, we will refund the full purchase price of your item.

If you are not totally satisfied with our products, we will refund you upon the return of the product, or we will partially refund you if you want to keep it.

Unfortunately, we can no longer provide pre-paid return labels. You will be responsible for paying for your own shipping costs for returning your item. However, a full refund will be provided once we receive the returned item.